BUSINESS ANALYSIS / GENERATIVE AI / GOVERNANCE
I’m Abdul, a Senior Business Systems Analyst turning enterprise challenges into practical AI solutions, stronger processes, and confident decisions.
Princeton, Texas · Enterprise experience. Human perspective.
01 / SELECTED WORK
A selection of initiatives spanning AI automation, information security, and customer experience.
Built and operationalized a Custom GPT analytics tool in ChatGPT Enterprise to automate IAM certification campaign reporting at National Life Group.
Real-time visibility into completion status, overdue access reviews, and delay metrics—reducing manual effort and strengthening audit readiness.
Translated NYDFS information security needs into actionable business and system requirements. Partnered with IAM, PAM, and SailPoint teams on secure onboarding and access management.
RBAC-aligned procedures, stakeholder workshops, and requirements traceability connecting business, functional, and compliance needs.
Led point-of-sale enhancement initiatives at Verizon supporting trade-in and IVR systems across retail channels.
Requirements analysis, stakeholder alignment, and SQL-based insights to improve transaction processing and the customer experience.
02 / EXPERIENCE
Connecting business and technology across insurance, telecommunications, banking, and healthcare.
Senior Business Systems Analyst · Addison, TX
Enterprise GenAI adoption, IAM analytics, information security requirements, and governance-aligned delivery.
Business Systems Analyst / Project Manager · Irving, TX
Led POS enhancements for trade-in and IVR systems through requirements analysis, stakeholder alignment, and SQL-based data insights.
Senior Business Systems Analyst · Dallas, TX
Supported Banking Supervision initiatives by eliciting requirements, identifying operational pain points, and helping development teams resolve production issues.
Business Systems Analyst · Richardson, TX
Analyzed IVR requirements, developed functional specifications and call-flow diagrams, and supported cross-functional review sessions.
Business System Analyst · BA Associates
Member services requirements, functional documentation, and process flows.
Quality Assurance Analyst · JSMN International
Change requests across the project lifecycle and user acceptance testing.
Business System Analyst · Times Square Technologies
Requirements gathering, business process modeling, and workflow documentation.
03 / EXPERTISE
AI use case discovery, GenAI product requirements, prompt engineering, document-grounded RAG, AI governance, and explainability.
Requirements elicitation, enterprise and system analysis, process modeling, stakeholder workshops, feature prioritization, and Agile delivery.
Data analytics, decision support, identity and access management, role-based access controls, and privileged access management concepts.
04 / CREDENTIALS
University of Central Missouri · Warrensburg, MO
University of Dhaka · Bangladesh
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